Customer offboarding email templates

Customer offboarding email templates that will help you gather feedback and connect with customers that are leaving your product or service.

Showing templates for: Customer offboarding

Feedback or suggestions

Hey {{contact.first-name}}, We wanted to reach out to let you know that we've received your request to cancel your subscription. While we're sad to see you go, we understand that sometimes things change. We want to express our gratitude for choosing [your company] and being a part of our journey. We've enjoyed working with you and appreciate the trust you've placed in us. If you have any feedback or suggestions on how we can improve, we'd love to hear from you. Your insights are incredibly valuable to us as we continue to grow and evolve. Wishing you all the best in your future endeavors. If you ever decide to come back, we'll be here with open arms. Take care, [your name] [your company]

Customer offboarding

Cancelation reason

Hi {{contact.first-name}}, We've received your cancellation request, and we're sorry to see you leave. Your satisfaction is our top priority, and we're always looking for ways to improve. Would you mind taking a moment to share why you're canceling your subscription? Your feedback will help us understand how we can better serve our customers in the future. Thank you for being a part of [your company]. We wish you the best of luck, and if there's anything we can do to assist you in the future, please don't hesitate to reach out. Best regards, [your name] [your company]

Customer offboarding

Connect on social media

Hello {{contact.first-name}}, It's with mixed emotions that we received your cancellation request. While we're sad to see you go, we're grateful for the time we've had you as a customer. Even though you're no longer a customer, we'd love to stay in touch. Whether it's to catch up or discuss potential future collaborations, we value the relationships we've built. Please feel free to connect with us on social media or reach out via email anytime. We're here for you, even beyond your subscription :). Take care, [your name] [your company]

Customer offboarding

Cancel confirmation

Hi {{contact.first-name}}, We wanted to inform you that your subscription to [your company] has been successfully canceled. Your account will remain active until the end of the current billing cycle, and you won't be charged any further. If you have any questions or need assistance during this transition period, please don't hesitate to contact us. We're here to help make the process as smooth as possible for you. Thank you for being a valued customer. We appreciate your support and wish you all the best. Best regards, [your name] [your company]

Customer offboarding

Goodbye

Hey {{contact.first-name}}, As much as we hate to say goodbye, we understand that it's time for us to part ways. While our paths may diverge for now, we hope they'll cross again in the future. If there's ever anything you need, whether it's advice, support, or something else we're here for you. Don't hesitate to reach out anytime. Take care, [your name] [your company]

Customer offboarding

Partnership goodbye

Hello {{contact.first-name}}, We want to take a moment to express our gratitude for your partnership with [your company]. Your support has meant the world to us, and we've valued the opportunity to work together. While we're sad to see you go, we understand that circumstances change, and priorities shift. If there's anything we can do to assist you during this transition, please don't hesitate to reach out. We're here to help in any way we can. Thank you once again for your trust and support! Warm regards, [your name] [your company]

Customer offboarding

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